FAEMA Red Retro MTB Bike Pants

Buy on Retrobiky Orders Time Frame

Time Frame = Confirmation + Processing + Shipping

1. Order Confirmation (On the Day)

A confirmation email will be sent to you once the order is authorized and verified. We are preparing your order immediately after confirming.

With this sort of time frame, it is ok for us to change or cancel your order in 24 hours, we will do our best to support your request.

2. Order Processing

It normally takes 3-5 business days for us to process your order. Please note that this does not include holidays and weekends.

3. Order Shipping

3.1. SHIPPING TO: the USA, Canada, Germany, United Kingdom, Austria, Belgium, Denmark, France, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland

Please do not to use the PO BOX address when place orders, because it will extend the shipping time.

Service Areas Exclude: Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

Due to the increased order volume, please allow an extra 1-2 business days for expedited shipping. We appreciate your patience!

Due to natural disasters happen in some places, delivery of orders may be delayed. We appreciate your understanding and patience in advance!

3.2. SHIPPING TO: Australia, New Zealand

3.3. SHIPPING TO: Hong Kong SAR, Japan, Singapore, Philippines

Retrobiky Shipping FAQ

1. Which countries do we ship to?

North America: United States, Canada

Europe: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom

Oceania: Australia, New Zealand

Asia: Hong Kong, Japan, Philippines, Singapore

2. What Shipping Methods Do You Use? 

We use USPS/YunExpress/4PX/FedEx/DHL for shipping service on our website.

If you choose STANDARD shipping, we would use USPS/YunExpress/4PX to ship your order.

If you choose EXPEDITED shipping, we would use YunExpress/4PX/FedEx/DHL/UPS to ship your order.

3. When will my order ship? 

Once we ship your order, We will usually ship the purchase within 1-3 business days(Not include weekends or holidays), you will receive a shipping confirmation via email with a tracking number.

4. How Long Will It Take To Get My Package? 

Return, Refund & Exchanges Policy

Email Us: retrobikyofficial@gmail.com

Including:

*Order number, *Your Name, the question you have, and the photos of the tiems if necessary. So we can locate your order and get back to you with more details.

Our policy lasts 60 days after order delivery. If 60 days have gone by since the order delivery, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we may require a receipt or proof of purchase.

Exchanges (if size wrong)

If you chose a wrong size, a size do not fit, email us at retrobikyofficial@gmail.com. We would send you a new size item for free but you need to take the shipping fee. No need to send the wrong size item back.

We would replace items for free if they are defective or damaged.

Return & Refund Shipping

To return your product, Please send us an email with your name & order number. We would solve your shipping issue.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return Shipping Fee may be expensive as you need to send the items back to China.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Partial Refunds

There are certain situations where only partial refunds are granted. 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

When we get your returned items, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Compensation Time-Frame:

For returned items or items for exchange, we will need 1 business day upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

• Paypal account refunds: Up to 48 hours
• Credit card refunds: Between 3-5 business days

Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.